Privacy Policy
Last updated: 02/01/24
Thank you for choosing Mates and Mentors Disability Support Service. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information.
1. Information We Collect:
We collect and process personal information necessary for the provision of disability support services. This may include:
Personal details (name, contact information, address)
Health information (medical history, support needs)
Emergency contact details
Payment and billing information
2. How We Collect Information:
We collect information through various means, including:
Direct interactions: Information provided by you during consultations, meetings, or through our website.
Third parties: Information obtained from third parties, with your consent or as required by law.
3. Use of Information:
We use your personal information for the following purposes:
Providing disability support services
Billing and payment processing
Communicating with you about services and updates
Meeting legal and regulatory requirements
4. Disclosure of Information:
We may disclose your information to:
Our staff and contractors involved in providing support services
Third-party service providers for specific functions (e.g., payment processing)
Government authorities as required by law
5. Security:
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.
6. Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely destroyed.
7. Your Rights:
You have the right to:
Access, correct, or delete your personal information
Object to the processing of your information
Withdraw consent for processing
Lodge a complaint with the relevant authority
8. Cookies and Tracking:
We may use cookies and similar technologies on our website for analytics and improvement purposes. You can adjust your browser settings to reject cookies, but this may affect your experience on our website.
9. Changes to this Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
10. Contact Us:
If you have questions or concerns about our Privacy Policy, please contact us at:
info@matesandmentors.com.au
By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Mates and Mentors with your personal information.